Policy – Shipping & Return
Tax
10.25% sales tax will be applied to purchases within California.
Shipping & Handling Charges
Domestic orders
Shipping is FREE for any purchase over $49.00 within the United States of America. A shipping charge of $8.95 is applied for all purchases under $49.00. All orders should be received within five business days via UPS Ground or Postal Services.
Mainland China orders
- Shipping fee will be charged based on the actual weight and shipping methods for a few items, including fish oil, soy lecithin, calcium products and garlic oil soft gels. Our sales specialists will call you and inform you about the charges if your order contains items listed above.
- Shipping is FREE for any purchase of TWO packages in total. A shipping charge of $39.00 is applied for all purchases less than two packages.
- Orders should be received within fifteen to twenty business days.
- The shipping and handling fee does not include any custom duties, sales tax and/or any additional charges occurred at the designated country.
- Expedited services (DHL, UPS, FedEx) are available upon request, any additional shipping cost will be borne by the customers.
Cell phone number of receiver is required for all order ship to China.
According to the China Customs, photocopy of receiver’s ID is required for order ship to China. Shipping company will contact the customer for uploading the photo ID.
International Orders
- $39.00 flat shipping fee will be applied for all international orders, with few exceptions. Shipping fee of fish oil, soy lecithin, calcium products and garlic oil soft gels will be calculated based on the actual package weight. Our shipping department will email/call you to confirm the shipping fee before charging to your credit card.
- All orders will be shipped via EMS (Express Mail Services) via US Postal Service. EMS package will be delivered approximate within ten business days. Tracking number for each order is available upon request, please contact our sales representative at 1-888-327-5664 or 1-909-468-9215 or email us at [email protected] for your orders. All packages can be tracked at www.usps.com.
- The shipping and handling fee does not include any custom duties, sales tax and/or any additional charges occurred at the designated country.
- Expedited services (DHL, UPS, FedEx) are available upon request, any additional shipping cost will be borne by the customers.
For all foreign shipping addresses, please specify the address in the local language in the comment box. If for any technical reason should the font not be able to be typed properly, please contact our sales specialists at 1-888-327-5664 for further assistance.
Return Policy
Farlong Pharmaceutical accepts any unopened items for a full refund within 90 days after shipment with a proof of purchase and all necessary shipping and an additional 3% handling fees provided by customers. Please consult our sales representative via phone 1-888-FARLONG (1-888-327-5664), 909-468-9215, or email [email protected] for more detail.